Refund & Returns Policy

You may request a return within 30 days of delivery for most items. UK/EU consumers also have statutory cancellation rights, which this policy does not reduce.

Unopened, unused items in their original packaging are eligible for a full refund of the product price. Start a return by contacting support@olkente.shop.

Opened items may be returned if unused and resalable. For hygiene and safety reasons, opened safety and protective equipment (such as unsealed goggles, masks or ear protection) cannot be returned unless faulty. This does not affect your rights if an item is defective.

If an item arrives damaged, faulty or is not what you ordered, contact us within 14 days of delivery with your order number and a photo. We will arrange a free replacement or a full refund including original shipping. You do not pay return shipping for our error or a fault.

For change-of-mind returns, you pay return shipping and we recommend a tracked service. For faulty, damaged or mis-shipped items, we cover return shipping.

Approved refunds are issued in USD to your original payment method, normally within 5–10 business days of us receiving the return or approving a claim. Your bank may take additional time to post the credit.

Membership is billed per period. You can cancel anytime; access continues until the end of the current paid period and unused allowances are not refundable. Membership fees for a completed period are non-refundable except where required by law.

Email support@olkente.shop with your order number and reason. We will send return instructions and, where applicable, a return label.